Customer Service

 Engineering

Hydraulic
Modeling

 Operations

SCADA

 
 GIS
Maps
 Maintenance

CMMS

 
 Water Quality

LIMS

 Customer
Service

CIS,
AMR/AMI

BY ROLE
Customer Service

Sedaru keeps your team several steps ahead with analytics that pinpoint potential problems such as leaks or critical network outages before they impact customers. Become aware of operational events, dispatch work, and take care of customers before they call.

  • Reduce non-revenue water, increase revenue, and prioritize maintenance
  • Be aware of system pressures, leaks, events, and issues before a customer calls in
  • Reduce water loss by managing system pressures, identifying leaking or broken pipelines or meters in real-time for immediate attention
  • Reduce customer response time from 30-60 days to within minutes
  • Detect critical system performance anomalies such as backflow events and irregular consumption – act before a problem occurs
  • Improve communication and efficiencies between maintenance and customer service with real-time, map enabled alerts and dispatching

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“Sedaru is easy to use, and allows our staff to be more prepared for operational events. We now ground-verify and populate our asset data sets digitally and in real-time, while working within a connected platform for instant communication to efficiently respond to changes in our system.”

Doug Mathews, Assistant Director of Public Works, City of Victorville - CA